1.7.5 Safe to install
The MBS Field Technician app enables field technicians and staff to efficiently manage their tasks while out in the field or on the road. This application acts as the mobile complement to CDG's MBS solution designed for customer care and service management. It allows technicians, installers, and personnel to maintain customer premise equipment, allocate available resources for service orders, handle trouble tickets, and organize operations through personal calendars. Offering enhanced mobile capabilities such as offline data storage and text messaging support, MBS Field Tech aims to elevate your customer service quality and workforce productivity.
- Create, update, and close trouble tickets and tasks
- Organize tasks efficiently using your personal calendar
- Manage customer premise equipment remotely, including seamless provisioning requests to the MBS SAM (service provisioning) module
- Quick access to equipment "pick lists"
Overview
MBS Field Tech is a Freeware software in the category Business developed by Communications Data Group, Inc..
The latest version of MBS Field Tech is 1.7.5, released on 08/30/2024. It was initially added to our database on 08/30/2024.
MBS Field Tech runs on the following operating systems: iOS.
Users of MBS Field Tech gave it a rating of 3 out of 5 stars.
Pros
- User-friendly interface that allows for easy navigation and operation.
- Mobile accessibility, enabling field technicians to access data on the go.
- Integration with existing systems, which can streamline workflow and reduce data redundancy.
- Real-time data updating, ensuring that information is current and accurate.
- Customizable features that cater to the specific needs of different organizations.
- Efficient job scheduling and dispatching to optimize field operations.
Cons
- High initial setup cost which may be prohibitive for smaller companies.
- Requires training for staff to maximize the use of all features available.
- Dependence on internet connectivity, which can be a problem in remote locations.
- Potential compatibility issues with older hardware or software systems.
- Customer support may not be available 24/7, leading to delays in issue resolution.
Screenshots (Click to view larger)
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